Refund policy

Return and Refund Policy

At COB GEAR, customer satisfaction is our priority. We want you to feel confident when shopping with us. If your COB LED Glasses Headlight doesn't meet your expectations, we're here to help.

1. Return Eligibility

You may request a return within 60 days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • All original packaging and included accessories are returned.

  • You provide proof of purchase or your order number.

If your item arrives damaged, defective, or incorrect, please contact us even if the product does not meet the standard return conditions.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact our customer support team with your order number and clear photos or videos showing the issue. We will review your request and offer an appropriate solution, such as a replacement or refund.

3. How to Request a Return

To initiate a return:

  1. Contact our customer support team with your order number and reason for the return.

  2. Wait for return instructions and confirmation before sending the product back.

  3. Package the item securely and follow the provided return instructions.

  4. Once we receive and inspect the returned item, we will notify you of the refund decision.

Please do not send items to the sender's address without receiving return instructions.

4. Refunds

Once your return is approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider and financial institution.

Shipping fees, if applicable, may be non-refundable unless the return is due to our error or required by applicable law.

5. Exchanges

If your product arrives defective or you receive the wrong item, we will work with you to arrange a replacement or another appropriate resolution, subject to product availability.

6. Non-Returnable Items

Items that have been used, damaged through misuse, or returned without required accessories may not qualify for a standard change-of-mind return. This does not affect any rights you may have under applicable consumer protection laws.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

8. Contact Us

For return, refund, or exchange inquiries, please contact our customer support team:

  • Brand: COB GEAR

  • Email: nguyenhop.us.llc.6688@gmail.com

  • Business address: 1531 E Bradford Pkmr Ste 200, Springfield

We aim to respond to all inquiries as promptly as possible and appreciate the opportunity to resolve any issues.